Privacy Policy

Last Updated: December 18, 2024

1. Information We Collect

Information You Provide to Us:

When you contact us through our website, we collect:

• Contact Information: Name, email address, phone number, company name
• Location Information: State and country
• Communication Content: Messages you send through our contact form

Information Collected Automatically:

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent on pages, referral source
• Cookies: See our Cookie Policy below for details

2. How We Use Your Information

We use the information we collect to:

• Respond to Inquiries: Answer your questions and provide customer support
• Provide Services: Deliver product information, demos, and trials
• Improve Our Website: Understand how visitors use our site and improve functionality
• Communicate: Send important updates about our products and services (with your consent)
• Legal Compliance: Comply with legal obligations and prevent fraud

3. Cookie Policy

Our website uses cookies to enhance your experience and provide essential functionality.

Essential Cookies (Always Active):

• Security Verification: Cloudflare Turnstile cookies to prevent spam and protect our contact form
• Session Management: Cookies to maintain your session as you navigate our site
• Cookie Preferences: Remembers your cookie consent choices

Analytics Cookies (Optional - Requires Consent):

• Google Analytics: Helps us understand how visitors use our website (when enabled)
• These cookies track page views, session duration, and navigation patterns
• Data is anonymized and aggregated

Marketing Cookies (Optional - Requires Consent):

• Advertising Platforms: Google Ads, LinkedIn Ads (when enabled)
• Used for targeted advertising and remarketing
• Helps us show relevant ads to interested users

Managing Cookies: You can manage your cookie preferences by clicking the cookie icon at the bottom of any page or by adjusting your browser settings.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers:

• Email Services: To send communications and respond to inquiries
• Security Services: Cloudflare for spam protection and website security
• Analytics Providers: Google Analytics (only if you consent to analytics cookies)
• Hosting Providers: To host our website and store data securely

Legal Requirements:

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our terms of service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/SSL)
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Cloudflare Turnstile for bot protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and Portability:

• Request a copy of the personal information we hold about you
• Receive your data in a portable, machine-readable format

Correction and Deletion:

• Request correction of inaccurate information
• Request deletion of your personal information ("Right to be Forgotten")

Opt-Out and Restriction:

• Opt out of marketing communications
• Restrict how we process your data
• Object to processing based on legitimate interests

To exercise these rights, contact us at: privacy@zettalane.com

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal obligations (e.g., tax, accounting requirements)
• Resolve disputes and enforce agreements

Typical retention periods:

• Contact Form Submissions: 3 years from last contact
• Cookie Data: As specified in cookie settings (typically 1 year)
• Analytics Data: Aggregated data retained indefinitely; individual data deleted after 26 months

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Our website is operated in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from your country.

By using our website, you consent to this transfer. We implement appropriate safeguards to protect your data during international transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

12. EU Privacy Rights (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your data based on consent, contract performance, or legitimate interests
• Data Protection Officer: Contact dpo@zettalane.com for GDPR-related inquiries
• Right to Lodge a Complaint: You may file a complaint with your local data protection authority

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a new "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent if required by law

We encourage you to review this policy periodically.

14. Contact Us